Terry Leahy - Europe's Most Admired Leader
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
Case Code |
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LDEN036 |
For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extra
Themes
Leadership and Entrepreneurship, Retailing Company
Leader Tesco Retailing |
Case Length |
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20 Pages |
Period |
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1995-2005 |
Pub Date |
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2005 |
Teaching Note |
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Not Available |
Organization |
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Tesco |
Industry |
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Retailing |
Countries |
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UK |
Abstract:
The case discusses the management style of Terry Leahy under
whose visionary leadership Tesco emerged as the largest retail chain in the UK.
It discusses how Leahy has changed Tesco's positioning from a store which
primarily catered to the low-end customers to a store catering to high-end and
value conscious customers.
The case outlines how Leahy transformed Tesco to a customer-centric
organization. It also examines the strategies introduced by Leahy like
diversifying into high margin non-food and services sectors that helped Tesco
become the biggest and most profitable retailer in the UK. |
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Issues:
» Role played by a leader in changing the fortunes of a company.
» Strategies adopted by Terry Leahy to
transform Tesco into one of the major players in retail market.
» Examine the innovative management
practices introduced by successful leaders.
Contents:
Keywords:
Terry Leahy, Leadership Style, Customer Loyalty, Vision,
Values, Customer Relationship Management, HR Policy, Balanced Scoreboard,
Steering Wheel, Retailing Industry in the UK, Innovation.
Terry Leahy - Europe's Most Admired Leader
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